Under pressure with extremely tight timescales, Exeter City Council-owned Exeter Leisure joined forces with Legend to facilitate the reopening of leisure centres with a fast implementation of our end-to-end leisure management solution, plus full-service membership payments and our native app.
Exeter Leisure offers a range of fitness and leisure activities across Exeter – including swimming, gym, group exercise classes, indoor cycling, and racquet sports – to over 13,000 customers.
Tight Timeline For Implementation To Support Reopening
After taking six leisure facilities back under in-house management in September 2020, Exeter Leisure needed to reopen their facilities quickly, be able to track attendance, and allow for online joining and bookings.
“Our key challenge was to reopen the centres within a very tight timescale.” – Meg Wright, Sales and Marketing Manager at Exeter Leisure.
Having worked with Legend previously, Exeter Leisure knew that we had the ability to facilitate a quick and efficient go live.
Going Live Fast With An End-To-End Solution
Our team managed to implement the solution from contract signed to full installation in record time, helping Exeter Leisure get its facilities open and running fast.
“The Legend team has been extremely helpful and understanding and have enabled a quick turnaround. Legend provides regular updates and reports on attendance, memberships, and other metrics. The regular update calls during the implementation process have been really focused and clear, with good concise notes to track progress. Extensive ongoing support was provided to the team onsite and has been particularly valuable,” says Meg Wright, Sales and Marketing Manager at Exeter Leisure.
By partnering with Legend, Exeter Leisure not only benefits from a fast implementation, our complete leisure management solution with a full-service approach to membership payments will allow Exeter to deliver a strong member experience to drive retention. The native mobile app further increases engagement allowing the operator to serve customers wherever they are.
To find out more or to discover how Legend can help you with an end-to-end leisure management solution that makes running your leisure facilities simple, please get in touch with our team today.