Case Studies

Legend Leisure Management Software Case Studies

Working In Partnership With Customers

Our mission at Legend is to provide our customers with an outstanding cloud-native leisure management software solution, and, the highest quality customer service.

Our customer-base ranges from small local leisure centre operators to major leisure and sporting complexes.

Our customers are our best advocates, and their views are testament to the efforts of our team, and the breadth and versatility of our single, seamless, leisure management software solution.

We’ve partnered with our customers to streamlined and optimised their operations, taking into consideration the expanding needs of customer organisations and innovating our solution as our customers evolve and grow.

An image of the Bangor Aurora Leisure Centre run by Serco Leisure

Serco Leisure: 20 Years with Legend, A Long-Standing Technology Partnership

Serco Leisure manages 50+ facilities across the UK, including community leisure centres, national sports venues,…

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Helping South Downs Leisure Better Serve Their Community with Our Complete Software Solution

Along the southern coastline of England, lies the neighbouring West Sussex communities of Adur and…

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How ANGUSalive’s 10-Year Partnership with Legend Has Streamlined Their Operations

Back in 2015, around the same time that Lesley started in her initial role with…

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University of Bristol

The University of Bristol is home to around 25,000 students and 8,500 staff, with 370…

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Some Of Our Clients

Built for the future

“We would recommend the new Legend platform to other leisure operators. The move to a cloud-native platform provides a more modern and sustainable foundation for leisure management, reducing reliance on legacy infrastructure while delivering a better experience for staff.

We value the ongoing investment in the product, the confidence that the platform will continue to evolve alongside the needs of the sector.

For organisations looking to support digital transformation, improve operational efficiency and adopt technology that is built for the future, the new Legend platform offers a strong foundation.”

Aaron Larner

Marketing and Business Manager, Teignbridge District Council (Teignbridge Leisure)

The AI support assistant is exceptional

“[The new cloud-native Legend platform] very easy to alter the system for your needs, staff training and access is easy, reporting is fantastic, AI assistance is exceptional…

We now deal with about 20% of the telephone calls that we used to deal with since moving to online booking and the app.”

Ian Redshaw

Duty Officer, Dumfries and Galloway Council

Improving in partnership with customers

“Legend are consistently striving to make improvements to the system and work with their customers to ensure their needs are met.”

Anna Farrelly

ICT & Systems Lead, Salford Community Leisure

Contact Centre cuts admin work and improves service

“We were reintroduced to the Contact Centre about four years ago. At the time, we were struggling to deal with the amount of inbound enquiries.

It delivered a positive operational outcome, it’s allowed us to focus less on the back end of what we do as a business and more on the front end, making sure customers get the best face-to-face service.”

Mark Forrest

Management System & Information Manager, Serco Leisure

A well-planned, smooth transition

“There’s always going to be hesitations when changing, and I know there was a fear of change from anyone that wasn’t directly involved in the project of switching systems. I think that’s really, really natural.

But Legend had a really good onboarding strategy. Your team had it laid out so we could see the processes and timelines – what was going to happen and when. And they were on-site supporting us at the time as well.”

Katie McFarlane

Business Development Director, South Downs Leisure

Legend is impressive

“Legend is impressive. Being designed from a user’s perspective, as opposed to competitor products that lack such an intuitive layout.”

Customer Service Manager

Halo Leisure

Forward-thinking, innovative, and continuingly improving

“Legend continues to move forward, innovate, and push the boundaries of our industry by giving us the tools we need to deliver a continuously improving service to our customers. And above all they listen to the needs of the customers and operators and work with us to provide the new features and functionality to keep that forward momentum.”

Russell Hillman

IT Infrastructure & Support Analyst, Active Luton

The forefront of innovation in their field

“Legend is at the forefront of helping move leisure & fitness providers forward. Their solutions are hugely innovative and allow us to drive our business forward quickly and adapt to an ever-evolving consumer.”

Head of Marketing

Life Leisure

The best all-around system in the UK – incomparable!

“The best all-around leisure management system in the UK, offering incomparable levels of business intelligence and simplicity of use for the front end user.”

Club Director

Central YMCA

A fantastic product for both customers and users alike

“Legend is a fantastic product for not only its front end users, but also for customers looking to use the user friendly interface. Having worked with a number of other management systems, Legend offers a superior product, whilst offering a tailored system to suit your business needs.”

Will Thrower

Centre Manager, Bridport Leisure

Always one step ahead!

“A great company that is always striving to be the best and one step ahead in their field! As Parkwood Leisure’s partner, they understand, that if in our business we stand still, we will actually go backwards.”

Sarah Rawlinson

National Sales Manager, Parkwood Leisure

Growth all around

“As their product grows in features and performance we can see that translated into operational improvements in our clubs.”

Brian Grady

Business Operations Manager, K-Leisure

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