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Reliable, stress-free Direct Debit collections

Retain members, maximise revenue and empower your people to focus on what they do best, when you outsource Direct Debit collections to the team at Legend. A seamless, end-to-end solution that’s fully built into our leisure management software, giving you a complete view of each member, without delays or inconsistencies.

Paperless Direct Debits

Digital, Paperless Direct Debits

Let members join online at any time, as well as in-club, and make the whole payments process digital from the offset with a paperless Direct Debit solution.

– Fully managed processing solution
– No handling and storing paperwork
– Postcode and bank account validation
– GDPR compliant

Differentiated Integrated Payments

Rely on a single, comprehensive view of each member with membership payments that are directly built into your leisure management software.

– System of record for membership payments
– Real-time, accurate member data – no delays
– Single partner, fully accountable
– Avoids erroneous manual data entry
– Accurate, timely reporting

Integrated Payments
Flexible Billing Options

Flexible Billing Options

Build a membership payments solution that fits your business to help you satisfy members, increase revenue collection, save time, and understand your members.

– Payment date options to suit your organisation/members
– Avoid pro-rata payments – full months payment from each new joiner
– Proven processing technology and support
– Avoid manual reconciliation work

Member Services

Reduce time spent handling routine payment queries from members with our member services technology and team acting as an extension of your business.

– Personalised to your organisation
– Trained, experienced team and proven processes
– Online member payments portal
– Telephone and email support

Membership Payments Portal
Retention & Recovery

Retention & Recovery

Remove the burden of dealing with overdue membership payments for your team. Unlike pure payment gateways, we’ll re-engage members with overdue or missed payments for you.

– Optimised, effective processes to recover overdue or missed payments
– Re-engage and win-back more members
– Increase retention and lifetime duration & value
– Avoid time-consuming, unrewarding recovery tasks

Migration Management

Getting started with our Direct Debit collection services is simple. Whether you manage membership payments in-house or via a third party, our payments experts provide hands on support and guidance throughout.

– Migration of Direct Debit data as required
– System overhaul and integrity checks
– Reconciliation prior to and post- migration
– Lodgement and rejection import
– Communication of changes with payers/members
– Email journeys customised for your organisation
– All bank paperwork fully managed
– Creation of reporting dashboards

Migration Management

Want to see what Legend can do for you?

Discover the ultimate leisure management software with integrated membership payments and value-added services