Services - Legend

Unlock Hidden Value & Efficiencies

Get more from your software investment with our value-added services

In a competitive and fast-paced landscape, as a leisure operator, you face more pressures than ever before. When you choose Legend as your leisure management solution, you get far more than a supplier. We’ll partner with you to ensure you are positioned to get the most from your software investment – now and for the future.

During the go live process, you will benefit from a detailed training plan. Your team will be guided through the onboarding process and armed with the knowledge to use your new leisure management solution successfully.

Once you’re up and running, our teams remain here to help. From account management to technical support, we’ll answer your questions, action your requests and ensure your solution continues to add-value to your operations.

Membership Payments

Value-Added Services

Managing Direct Debit collections in-house can be time consuming. If you choose to outsource to a third-party payments provider, rather than to your leisure management solution partner, considerable effort can be needed to reconcile with your software and even chase up failed payments.

Our payments experts can alleviate these hassles. Taking a full-service approach to membership payment collections, we will manage the entire process for you, directly from your Legend leisure management solution.

We’ll maximise revenue collection and retention, while giving you a full picture of each member that’s always up-to-date and consistent.

Digital, paperless Direct Debits
Fully built-in payments
Flexible billing options
Member services portal & support
Retention & recovery
Migration management

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Built for the future

“We would recommend the new Legend platform to other leisure operators. The move to a cloud-native platform provides a more modern and sustainable foundation for leisure management, reducing reliance on legacy infrastructure while delivering a better experience for staff.

We value the ongoing investment in the product, the confidence that the platform will continue to evolve alongside the needs of the sector.

For organisations looking to support digital transformation, improve operational efficiency and adopt technology that is built for the future, the new Legend platform offers a strong foundation.”

Aaron Larner

Marketing and Business Manager, Teignbridge District Council (Teignbridge Leisure)

The AI support assistant is exceptional

“[The new cloud-native Legend platform] very easy to alter the system for your needs, staff training and access is easy, reporting is fantastic, AI assistance is exceptional…

We now deal with about 20% of the telephone calls that we used to deal with since moving to online booking and the app.”

Ian Redshaw

Duty Officer, Dumfries and Galloway Council

Improving in partnership with customers

“Legend are consistently striving to make improvements to the system and work with their customers to ensure their needs are met.”

Anna Farrelly

ICT & Systems Lead, Salford Community Leisure

Contact Centre cuts admin work and improves service

“We were reintroduced to the Contact Centre about four years ago. At the time, we were struggling to deal with the amount of inbound enquiries.

It delivered a positive operational outcome, it’s allowed us to focus less on the back end of what we do as a business and more on the front end, making sure customers get the best face-to-face service.”

Mark Forrest

Management System & Information Manager, Serco Leisure

A well-planned, smooth transition

“There’s always going to be hesitations when changing, and I know there was a fear of change from anyone that wasn’t directly involved in the project of switching systems. I think that’s really, really natural.

But Legend had a really good onboarding strategy. Your team had it laid out so we could see the processes and timelines – what was going to happen and when. And they were on-site supporting us at the time as well.”

Katie McFarlane

Business Development Director, South Downs Leisure

Legend is impressive

“Legend is impressive. Being designed from a user’s perspective, as opposed to competitor products that lack such an intuitive layout.”

Customer Service Manager

Halo Leisure

Forward-thinking, innovative, and continuingly improving

“Legend continues to move forward, innovate, and push the boundaries of our industry by giving us the tools we need to deliver a continuously improving service to our customers. And above all they listen to the needs of the customers and operators and work with us to provide the new features and functionality to keep that forward momentum.”

Russell Hillman

IT Infrastructure & Support Analyst, Active Luton

The forefront of innovation in their field

“Legend is at the forefront of helping move leisure & fitness providers forward. Their solutions are hugely innovative and allow us to drive our business forward quickly and adapt to an ever-evolving consumer.”

Head of Marketing

Life Leisure

The best all-around system in the UK – incomparable!

“The best all-around leisure management system in the UK, offering incomparable levels of business intelligence and simplicity of use for the front end user.”

Club Director

Central YMCA

A fantastic product for both customers and users alike

“Legend is a fantastic product for not only its front end users, but also for customers looking to use the user friendly interface. Having worked with a number of other management systems, Legend offers a superior product, whilst offering a tailored system to suit your business needs.”

Will Thrower

Centre Manager, Bridport Leisure

Always one step ahead!

“A great company that is always striving to be the best and one step ahead in their field! As Parkwood Leisure’s partner, they understand, that if in our business we stand still, we will actually go backwards.”

Sarah Rawlinson

National Sales Manager, Parkwood Leisure