Front Desk

Legend’s Front Desk Module is designed to ensure the ultimate level of efficiency and speed in this key area of your business.

Payment Solutions

 Legend enables BACS and SEPA Direct Debit collections for membership fees, swimming courses and other subscription fees. Supported with KPI reporting and automated customer communications, collecting monthly fees couldn’t be easier.  Legend Front Desk also facilitates payment by cash, debit or credit card and contactless payment including Smartphone based app payments. Legend works with a wide variety of leading payment providers to ensure a smooth transition to the payment provider of your choice.

Access Control

Legend automated access control makes life easy for Front Desk staff. Controls can be set from as straightforward as card, pin or biometric read, all the way to advanced access control management for multi sector facilities. Some great usability features ensure that access control fraud is stamped down upon and paying customers can ‘fast track’ to ensure a frictionless journey through to their activities. The solution also has some excellent eligibility controls, ensuring that only those with the requisite valid, current eligibility can gain associated access privileges.

Stock Control

Legend’s Stock Control Function allows you central configuration of stock on multiple levels, which allows you to set minimum stock levels, configure multiple quantity types and pack sizes, conduct stock counts and accurately calculate reorder quantities.  All designed to make life easier for staff and management.

E-POS

E-Pos facilitates the swift selling of items at Front Desk, shop, café, canteen - whatever your requirements. Legend E-Pos is touch screen enabled, with easy to use product look up or barcode scanning and is easily set up.  Each E-Pos station can be uniquely laid out to match its function. All inventory items are GL Coded to ensure daily revenue sheet matching and seamless integration with your financial systems. Our E-Pos is seamlessly integrated with Bookings, Access, Registration and Membership, and of course Stock Controls – we pride ourselves in the speed of our solution with its queue busting usability features and controls.’

Bookings

Legend Bookings includes one touch bookings from check in, cross centre bookings, quick add function for guests and new members, block bookings, course administration and sports hall management amongst other functionality.  Legend Bookings are fully integrated with Front Desk Suite and Online Services.

Camps

Legend Camps is an exciting added value module focusing on children’s holiday activities. The use of Legend Camps can deliver new revenue streams whilst providing an easy to administrate professional service to your families. Camps boasts online bookings including additional extras, pick-and-mix service bundles or activity combinations and questionnaire functions ensuring all bases are covered. Camps is highly configurable allowing age restrictions, gender based selections, prerequisites and much more.

Fast Track Kiosk

Legend offers Full Service or Fast Track Self-Service Kiosk hardware and software solutions.  Our Kiosks feature versatile touch-screen keyboards which allow pay and play self service, join online at kiosk, fast track bookings, card read, chip and pin, wrist bands and ticket printing solutions if required.

Sports Courses

Legend Sports Courses provides a comprehensive courses management software for all types of courses including swimming lessons, climbing, skating, trampolining and sports coaching – managing any activity which can be coached or taught.   Coaches can use tablets interactively with their students to ensure real time continuous assessment of student competencies and tracked results; showing photos, seamlessly facilitating access control and account management, all presented in a single, seamless Legend built solution.  Legend Sports Courses includes a richly featured Parent Portal, ensuring that parents/carers are updated on progress and results in real time.

Event Management

Legend Events Management is a module with a powerful room booking and accommodation booking portal.  Calendar views show easy availability at reception, and accommodation and booking rules are configurable to your specification.  Our module includes flexible pricing, ease of amending bookings, CRM database for guests, automatic guest email confirmations and workflows to track booking events and organisations.

Camps

Legend Camps is an exciting added value module focusing on children’s holiday activities. The use of Legend Camps can deliver new revenue streams whilst providing an easy to administrate professional service to your families. Camps boasts online bookings including additional extras, pick-and-mix service bundles or activity combinations and questionnaire functions ensuring all bases are covered. Camps is highly configurable allowing age restrictions, gender based selections, prerequisites and much more.

Customer Communications

The Legend Customer Communications Module enables mass communication campaigns to be produced on email or SMS, which can be sent to segments of your members.  This allows you to target customer communications and maximise revenues.   The Legend solution comes with integrations with Dotmailer and MailChimp (Mandrill) or Brief Your Market, three leading mass mailer providers.   We also have an SMS text integration with MessageBird.  
 
Marketing campaigns and bespoke email campaigns and surveys can be setup, the results of which are tracked and measured and creative content can be reused.   The solution facilitates the use of Net promoter score survey, Full customer satisfaction survey, Contact forms, Prize draws and Market Research.   The system has exceptional digital marketing capabilities, which can be combined with its powerful segmentation reporting abilities and its contact management features to provide industry leading function in marketing and in particular in retention marketing and profiling.
 

Facilities Rentals

Take your room rentals function to another level with Legend's purpose built Facilities Rental Module.  Facilities Rentals is a module which permits the management of space and other resources, such as activities, events and people, in a fluid, intuitive way that ensures no double booking of resources; yet supports unique business rules and workflow demands from your disparate room booking stakeholders.

Facilities Rentals enables Legend customers to hire out space such as meeting rooms, club rooms and outside space, for any event type. The solution provides full tracking of rental contracts, document management, including signed contract upload, organisation T&Cs, payment tracking and much more.   The application supports regulatory document upload such as insurance certification and liquor license requirements.  All you would need to enable the external use of your facilities by customers and organisations.’

Customer Management

Legend provides Customer Management - a comprehensive prospecting and marketing system for membership management.  The solution enables configurable data capture, appointment schedulers, contact sheets, record notes, automated task management and configurable workflows, full contact features and many other features which ensure efficient conversion of prospects and retention of members.

Content Management System (CMS)

Legend’s Content Management System is another industry leading innovation which offers powerful functionality to deliver new websites for customers in a more cost effective, more functional and integrated web solution. Specifically developed for the leisure industry, Legend CMS is easy to use, with the flexibility to support multiple websites and brand concepts.  Our solution offers editing and graphics tools; and can even be used to produce HTML emails.  Legend CMS provides you with a better customer facing website experience and allows you to produce and manage your own website content on Legend’s cloud platform.

Payment Solutions

Legend Front Desk facilitates payment by cash, debit or credit card and contactless payment including Smartphone based app payments. Legend works with a wide variety of leading payment providers to ensure a smooth transition to the payment provider of your choice.

Invoicing Management

Legend’s Invoicing and Debt Management System has been specifically developed to make it simpler to raise, manage and pay invoices directly from the Legend suite, no matter what the function.  The solution allows seamless tracking and management of debtors by a central team. It allows your users to get communication in front of customers faster and more accurately, and it allows customers to pay swiftly and easily based on their specific payment terms. Customers can click directly to the payment portal and pay directly from any communication, be it invoice, debtor letter or statement. The result – An accurate, effective, reportable method of maximising timely revenues.

Reporting and BI

Legend’s KPI Reporting and Business Intelligence Solution makes it easy to manage key performance measures. You enter your targets, budgets and goals and the system will do the rest, with an astonishingly flexible and effective series of alerts, dashboards and desktop widgets to keep you in tip top shape. Legend’s reporting is its flagship solution. Is there a better way to evaluate a solution than by the quality of its outputs? Speak to our customers about how Legend’s reporting solutions and dashboards help drive action and results.

Ticketing

The Legend Ticketing Module provides powerful ticketing functions which enable you to sell activities to the public.  Additionally the solution is able to sell activities in session blocks and can be configured to facilitate ticketing for venues as diverse as theatres and swimming pools.

Customer Retention Management (CRM)

Legend has an exceptional CRM and Retention Marketing Module which allows a 360-degree view of all customers.  The system will alert you to identify and engage with customers who are ‘at risk’ of disengaging or leaving.  Workflows assign ‘at risk’ members to service staff and Legend algorithms allocate risk status based on carefully considered analysis based on industry best practice. In fact, the algorithm is open to customers for tailoring and configuring to fit with unusual sites layout etc.  Legend helps you to retain your hard won customers and members and maximise their usage of your facility.

Centralised Administration

Legend offers a centralised easy to use configuration hub (Control Panel) - one place where all critical areas and aspects of the system can be managed making system usage easy and intuitive for your staff. 

Price Management

The Legend Price Management Application enables work flow based bulk changes to agreement prices as well as inventory prices and discounts.  This powerful feature allows the use of promotional discounts and codes both in club and online.  Member entitlements can also be set up to allow members on specific memberships to collect entitled benefits. The result is a fast, error free way of implementing new prices across the board.

Bulk Administration

The Legend Bulk Administration Tool allows the bulk updating of customer data such as membership cycle fees, agreements, charges and payments. This functionality will turn a time consuming task into an easy, fast, efficient process.

Online Payment

Legend provides seamless, secure PCI DSS compliant card payment processing, available in all interfaces including smartphone, web, kiosk and front desk. We support a long list of leading card payment providers and devices, including the option of smartphone and contactless payment at kiosk.

CMS

Legend’s Content Management System is another industry leading innovation which offers powerful functionality to deliver new websites for customers in a more cost effective, more functional and integrated web solution. Specifically developed for the leisure industry, Legend CMS is easy to use, with the flexibility to support multiple websites and brand concepts.  Our solution offers editing and graphics tools; and even can be used to produce HTML emails.  Legend CMS provides you with a better customer facing website experience and allows you to produce and manage your own website content on Legend’s cloud platform.

Camps Online

Legend Camps is an exciting added value module focusing on children’s holiday activities. The use of Legend Camps Online can deliver new revenue streams whilst providing an easy to administrate professional service to your families. Camps boasts online bookings including additional extras, pick-and-mix service bundles or activity combinations and questionnaire functions ensuring all bases are covered. Camps is highly configurable allowing age restrictions, gender based selections, prerequisites and much more.

Online Ticketing

The additional Legend Online Ticketing Module provides powerful online ticketing functions which enable you to sell activities to the public via your website.  Additionally the solution is able to sell activities in session blocks and can be configured to facilitate ticketing for venues as diverse as theatres and swimming pools.

Online Bookings

Legend Online Bookings allows your customers to book anything, anytime, on any device at their convenience. It helps customers get more active and it helps customers workout with friends through the one click social media integration available in all web interfaces with Legend. Legend’s Online Bookings ensures you have a richer picture of your activities; it enables your customers to spend more with you, it reduces admin time by allowing customers to self-administer their accounts and book into activities online via their smartphones, tablets and computers. Unique to Legend is how the overall solution is geared to helping your customers adopt self-service channels more quickly. Overall, this is a very valuable feature which empowers your users and frees up valuable time for your staff.

Online Joining

Legend Online Joining allows self-registration, membership joining, renewal, induction booking and self-administration of member accounts. The solution includes excellent promotional code features and other marketing features to help maximise interest in membership. It also integrates seamlessly with Legend’s prospecting tools. Legend Online Joining ensures life is made easy for your customers to join at any moment they have the impulse to do so on any device at any time.  As easy as touching a button!

Self Administration

This Legend Online feature allows self-registration, membership, booking, self- administration of membership accounts and other added value options such as parent portal and online payments. All administration functions are made easy yet are audited and tracked. Features for your customers also include paperless direct debits, smartphone apps and social media integration.  Legend Online ensures your customer journey is as seamless and easy as touching a button.

Sports Courses

Legend Sports Courses provides a comprehensive courses management software for all types of courses including swimming lessons, climbing, skating, trampolining and sports coaching – managing any activity which can be coached or taught.   Coaches can use tablets interactively with their students to ensure real time continuous assessment of student competencies and tracked results; showing photos, seamlessly facilitating access control and account management, all presented in a single, seamless Legend built solution.  Legend Sports Courses includes a richly featured Parent Portal, ensuring that parents/carers are updated on progress and results in real time.

Smartphone App

Legend Smartphone Web Apps provide a quick and easy way for your customers to join online, make web bookings, control their membership and pay securely. In fact Legend’s smartphone Web App has all of the features of the Legend Online Solution bar none. Integrated with social media - the Legend Smartphone Web App ensures that the increasingly ubiquitous smart phone is always a positive first step to deliver excellent service to your customers.

Parent Portal

The Legend Parent Portal features ensure that parents/carers are updated in real time with the progress and results of course participants.  The parent portal ensures that parents can track progress, enrol children in courses and manage their child's bookings at the touch of a button.

Legend’s KPI Reporting and Business Intelligence Solution makes it easy to manage key performance measures. You enter your targets, budgets and goals and the system will do the rest, with an astonishingly flexible and effective series of alerts, dashboards and desktop widgets to keep you in tip top shape. Legend’s reporting is its flagship solution. Is there a better way to evaluate a solution than by the quality of its outputs? Speak to our customers about how Legend’s reporting solutions and dashboards help drive action and results.

In line with our philosophy to innovate and provide our customers with the best solutions possible, Legend has partnered with a leading Native App provider to add Native Apps for Android and Apple devices to its solution.  Legend customers across the globe can now have their own tailored ‘club app’ to engage, retain and acquire members via Native App, providing a valuable marketing asset to their businesses.  The App offers excellent marketing, member-get-member promotion, bookings and access control beacon technology all ensuring that your business is one step ahead of competitors.

Facilities Maintenance

‘Legend Facilities Maintenance (LegendFM) is a web and tablet based innovation which ensures that leisure operators are able to easily implement effective management of buildings and facilities, equipment and real estate. FM ensures that maintenance tasks are completed in a timely fashion and reported on effectively - reporting in real time on tasks completed and outstanding. Legend’s clients use FM for such a wide variety of tasks, from duty manager checklist, managing assets to reactive maintenance. Using FM, an improvement in customer service is seen and efficiencies through higher standards and better supplier management save your business money and improve finances and reportability to partners.

Energy Management

Legend PowerHouse energy management software – targeting big savings on energy whilst improving your green credentials. This unique module compares consumption of gas, electricity and water against local weather conditions (degree days and humidity) and against visitor and patronage activity, and derives benchmarks to good facility performance, highlighting opportunities to intervene such as suspected pool leaks, inefficient plant and failed insulation. Legend PowerHouse saves customers significant sums on their utility bills.