Legend sets the standard for customer service and support with industry leading service levels and support hours. The Legend Help Desk offers 24/7 support services and our commitment to service is underpinned by our ISO 9001 Quality Management Accreditation. Support and responsiveness to our customers sits at the heart of our company ethos.
This is evidenced from project initiation, through our professional project managers and account managers. Our implementation team are very familiar with going the extra mile – in fact they seek out opportunities to assist customers in extra ways so that new customers can get off to a flying start.
Our installation process sits firmly within our ISO 9001 Quality Management System and is so robust that we can offer new customers a ‘zero downtime guarantee’ for their installation. We are able to make the transition to Legend so painless and easy, that customers are in full production with all services, including online services, from day one. We’ve even had a last minute order come in on a Friday evening requiring emergency installation the following Monday – not a problem for the Legend team!
