Why Legend
Installed in over 1800 sites worldwide, Legend offer the best Management Software in the leisure industry, with tangible benefits giving a competitive advantage for your business. Our Legend "One System - One Solution" Leisure Management Software ensures that you optimise business efficiency, streamline your operations, increase membership numbers and improve your customer experience.
Our commitment to our customers and the leisure industry is shown in our first class customer support, our continually evolving innovative software and in the competitive advantage our clients enjoy amongst their peers.
Legend are now part of the Transaction Services Group (TSG), a leading revenue management solutions software provider with a presence in Australasia (Debitsuccess and FFA Paysmart), the UK, within Europe, and the USA. “Bringing Legend into TSG unlocks a unique opportunity to innovate around the member journey, joining the dots between software, payments and services to deliver a seamless member experience. Ultimately we want to make our clients’ business easier.” CEO Steven Holmes, TSG. Legend very much look forward to combining our software with TSG’s integrated payments platform to build further momentum with our product development plans.”
Customer Service and Support
Legend sets the standard for customer service and support with industry leading service levels and support hours. Legend offers 24/7 support services. Our commitment to service is underpinned by our ISO 9001 Quality Management Accreditation. Support and responsiveness to our customers sits at the heart of our company ethos.
Information Security
Legend is was the first UK supplier of Leisure Management Software to have been awarded an ISO 27001 Information Security Accreditation. Our software is one of the few to have in depth data protection functions. And our whole solution is Payment Card Industry Data Security Standard (PCI DSS) compliant. Finally, our two high specification Tier III Certified UK Data Centres are configured in a dual data centre, high availability configuration, which ensures a trusted, secure, highly available fully managed hosting service with built in resilience and disaster recovery.
Innovative Solutions
Any main vendor must have core functions covered in their solution. At Legend we do the basics better than anyone else, as well as offering a lot more - ensuring customes have a distinct advantage in the market place.
- Legend’s Management Reporting Solutions include targets, budgets, KPIs and automated alerting by text or email keeping your team more informed and driving action.
- Legend has the industry leading Carbon Footprint Reduction Solution that is saving customers tens of thousands of pounds on utility bills and reducing carbon emissions.
- Legend’s CRM ‘customer engagement’ Member Retention Module allows you to identify and interact with ‘at risk’ (low usage) members, using our flexible risk algorithm which we share with our customers.
- Multi Sector Access Control Management (ACM) controlling access and pricing through combinations of time of day, inventory purchased (pay and play), member or guest status, and what area of the facility the customer wishes to access, ensures that you optimise revenues.
- Legend Sales Prospecting Module sets the standard in the industry and is used to optimise the member acquisition processes to win new members, and retain existing members.
- Web, Smartphone and Self Service. Legend’s online solution is the most easily adopted by your customers of any solution on the market. Hallmarks are; usability, breadth of self service functions ranging from online courses and parent portal to join online, online debt management and invoice / statement settlement. The solution includes fantastic smartphone Apps, room bookings, full kiosk functionality and more.
- Web Content Management System (CMS Web Site Solution). Legend offers a full multi-site web site solution with CMS page editor solution. This allows customers to produce and administer their own website solution and significantly reduce the cost of a new website.
How Customers Benefit
Legend customers are typically able to see major savings and improvements with Legend within weeks of implementation. Legend’s innovative Leisure Software Solution ensures return on investment (ROI) and helps customers achieve savings and revenue growth. This is achieved through efficiency improvements in sales, retention, debt collection and reduced administration burden through channel shift to self-service web tools offered by the single, seamless software solution with emphasis on self-service and ease of use.