"The changes Legend enabled were huge. It was a real game-changer"
Chris Puszczynski-Phelps
The Leisure client and software provider who became long-term technology and business partners
W hen Serco Leisure Limited set out to replace its front of house software 10 years ago, they embarked upon a journey that fundamentally transformed the way the business operates. Moving from a manual legacy system with limited functionality and almost no data reporting capabilities, was the beginning of a technology-led revolution that has created a highly efficient organisation that truly puts the customer first
From Front of House to Mobile App
When Chris Puszczynski-Phelps (management information manager), joined Serco in 2007 increasing systems efficiency and streamlining processes was crucial. Puszczynski-Phelps says: “From a technology perspective, the business was not operating at the forefront of what was possible. We knew we could do so much more with improved workflows freeing up internal resources.