Legend Fully Managed Service
Using state of the art technology, Legend provides a complete IT solution that is backed up by an end-to-end Service Level Agreement (SLA) for each client. We then manage the entire club IT service, providing 24x7x365 help desk support to users.

The Legend solution is scalable, reliable, easily deployed and secure. Legend has designed an operational framework that uses the highest standards to ensure consistent, high-quality service delivery. This "best practices" approach includes rigorous control over security, load balancing, system availability, database backups, change management, quality assurance and customer support processes.

This is Legend’s operational excellence objective. As a result, clients gain a highly secure and reliable IT environment, with the flexibility and support required to achieve business goals.

Operational Excellence: Key Features

• Operational framework to the highest “best practices” standard
• Secure and reliable IT environment
• Integration of information systems
• Availability and Reliability - Detailed monitoring and reporting against service level agreements
• Management of system hardware and software and support for product maintenance, upgrades, and incident tracking.
• Change Administration - Tracking, monitoring, and managing of the workflow of both planned and unplanned system changes in accordance with manufacturer warranties and maintenance windows.
• Storage Management - Manual and automatic system backups, off-site data storage, tape library management, and data recovery.
• Capacity Reporting - Real-time data collection on system capacity and performance.
• Production Control - Reliable execution of your batch program processes.
• Incident Monitoring and Control - Reporting on system incidents and resolutions with our Customer Interaction Centre.
• Legend Call Centre - gives you single-point phone support for all information system services.
• Facilities - Secure, world-class environment for all IT operations, with 24x7 staffing and video surveillance, multi-layer photo ID checkpoints, and redundant and isolated sources for power, fire prevention, and cooling.
  Customer Bandwidth Requirements

Using state of the art traffic shaping technology, we can ensure performance over low cost networks and we can guarantee a customers particular bandwidth requirement. We can also provide traffic statistics on request.

Managed Firewall

We provide the latest firewall management technology, securing your equipment and network.

Penetration Security Audit

To provide confidence in the security systems or integrity of the web servers required for the delivery of the applications, a full penetration attack of over 700 variants of attacks can be attempted on the nominated server. A full detailed report of findings and recommendations will be provided.

Email Hosting (Optional)

Standard email (IMAP/POP3/WEB access) and virus protected (updated daily to provide maximum protection). This includes the transfer and management of existing mail domains. General ISP email is all POP3, we also provide access via IMAP.

Hosting Infrastructure

Our hosting environments are secure and resilient in terms of power, fire protection and UPS

Server/Software Support

We will support all server hardware and related software (e.g. Citrix, Microsoft operating system) on either a standard club aligned hours Monday to Friday (2 hour response) contract or up to 24 hours, 7 days a week (4 hour response) by arrangement.

Active Monitoring Of Customer Application Hardware

All services will be monitored to pro actively alert the customer of any detected problems. This can be covered on a standard 08.00-17.00 Mon-Fri or a Premium service up to 24x7x365.
Back up management, tape changing and off-site storage
A back up service can be provided to back-up and change tapes, provide off-site storage for server and tape retrieval. If a more granular requirement is warranted, then a specific arrangement is necessary.