Legend is small on selling but big on delivery. We make long term plans, which, along with our principal centred approach to our customer obligations, ensures we make the right choices with our day to day operations.
This shows in our customer support, our innovative solutions and in the advantage our clients enjoy.
Customer Service and Support
Legend sets the standard for customer service and support with the most support staff per customer in the industry. Standard support hours are seven days per week from 06:00 am to 10:00 pm business days and 08:00 am to 8:00 pm weekends and public holidays. Support and responsiveness to customers is the foundation of our success.
The market expects any main vendor to have core functions covered in their solution. This is certainly so for Legend where we believe we do the basics better than anyone else. However Legend offers a lot more. It is here where we provide customers with a distinct advantage in the market place.
- Legend’s management reporting solutions include targets, budgets, KPIs and automated alerting by sms or email keeping you more informed with less effort.
- Legend has the industry leading Carbon Footprint Reduction solution that is saving customers tens of thousands of pounds on utility bills and reducing carbon emissions.
- Legend’s CRM ‘customer engagement’ member retention module allows you to identify and interact with ‘at risk’ (of leaving) members, using a flexible risk algorithm which we share with our customers.
- Multi Sector Access Control controlling access and pricing through combinations of time of day, inventory purchased (pay and play), member or guest status, and what area of the facility the customer wishes to access.
- Sales Prospecting where once again Legend sets the standard in the industry. Legend’s Prospecting module is used to optimise the member acquisition processes and win more new members.
- Web Services and Self Service. Finally, with Legend’s solution there is a full ecommerce approach to usability and breadth with online courses, join on line, online debt management and invoice or statement settlement, online sports hall bookings, full kiosk functionality and more.
- Web Content Management System (CMS Web Site Solution). Legend offers a full multi-site web site solution with CMS page editor solution. This allows customers to produce and administrate their own website solution.
How Customers Benefit
Legend customers are typically able to make major savings with Legend within weeks of implementation. Legend’s solutions ensure return on investment (ROI). And Legend helps customers drive more revenue. This is done through efficiency improvements in sales, retention and self service web tools.
Customer Service ManagerHalo Leisure
Legend is impressive. Being designed from a user’s perspective, as opposed to competitor products that lack such an intuitive layout.
IT DirectorLA Fitness
As a multisite operator of 80 clubs, Legend brings consistency to our business. The centralised platform offers reduced cost of ownership & improved customer service.
Managing DirectorSerco Leisure
The streamlining of our business processes has seen time and cost savings, modernising the way our 70 local leisure centres are run.
Chief ExecutiveLife Leisure
With rapid growth the small inconveniences became intolerable. Legend is the partner who can best support our impressive growth.
I can monitor in real-time everything important to my business as can my managers. Legend keeps us one step ahead of the competition.
Assistant Chief ExecutiveOCL
Rollout was completed in a short time scale, within ten weeks. Legend has allowed us to improve the quality of our data & business processes.
Managing DirectorWhitehouse Hotels
Selection was easy for us... Legend had the technology to suit our long term needs and could be deployed with minimal impact on operations.