Legend Support Service

Legend offers a comprehensive seven days per week IT support service for clients providing direct support of all end users. In addition to expert support of Legend software, the service covers the continuous maintenance and performance of hosted servers, operating systems and where the option is taken up, all our customers’ hosted services such as email, files, office automation and firmware. Legend breadth of service and specialist expertise ensures just one number to call.

Our extended support service includes the option to cover networks and network equipment, club hardware and peripheral devices such as POS equipment, cameras and printers too. This means complete assurance knowing that all of your IT support is in one pair of safe hands.

Support Service Overview

One of the largest support teams in the industry.
Our standard hours are seven days per week, 6:00 to 22:00 Monday to Friday and 8:00 to 20:00 on weekends and bank holidays.
Legend makes it easy to log calls via Telephone, Web Portal.
Online web portal for managers to track your open calls and interact online on updates and view reports.
Your SLA built in to our powerful helpdesk software to ensure automatic escalation and notification to your key personnel along with detailed reporting.

Iain Hayes
Customer Service Manager
Halo Leisure

Legend is impressive. Being designed from a user’s perspective, as opposed to competitor products that lack such an intuitive layout.

Debbie Astley
IT Director
LA Fitness

As a multisite operator of 80 clubs, Legend brings consistency to our business. The centralised platform offers reduced cost of ownership & improved customer service.

Keith Thomas
Managing Director
Serco Leisure

The streamlining of our business processes has seen time and cost savings, modernising the way our 70 local leisure centres are run.

Malcolm McPhail
Chief Executive
Life Leisure

With rapid growth the small inconveniences became intolerable. Legend is the partner who can best support our impressive growth.

Steve Bradley
Managing Director
Topnotch

I can monitor in real-time everything important to my business as can my managers. Legend keeps us one step ahead of the competition.

Mike Tait
Assistant Chief Executive
OCL

Rollout was completed in a short time scale, within ten weeks. Legend has allowed us to improve the quality of our data & business processes.

Peter Dyson
Managing Director
Whitehouse Hotels

Selection was easy for us... Legend had the technology to suit our long term needs and could be deployed with minimal impact on operations.