ATHLONE INSTITUTE OF TECHNOLOGY SELECTS LEGEND AS ITS MEMBERSHIP MANAGEMENT SOLUTION TO SUPPORT CONTINUOUS CUSTOMER SERVICE INNOVATION
Athlone Institute of Technology (AIT), the award-winning higher education institution located in the heart of Ireland, has implemented Legend Club Management Systems membership management solution in its new, state-of-the-art gym facility. AIT selected Legend due to its continuous innovation in product development, in addition to the strength of its core functionality available today.
Paul Coburn, Commercial Manager, Athlone Institute of Technology, comments: “I was looking for a system that would fit our needs right now, but also grow with the business. Legend is a continually evolving product; the company places a lot of time and emphasis on onward development and is always looking to bring new innovation to the table, which was a key consideration in our selection process.”
AIT’s Sports facilities boasts three grass pitches, an all-weather sports pitch, an outdoor athletics track as well as the AIT International Arena which is the only indoor athletics arena in the country. In addition, the institute opened a new state-of-the-art gym in August 2015, including an indoor cycling studio, group exercise studio and high performance training area.
Legend’s core membership management software, plus its online booking and online payments solutions, have been implemented to offer the facility’s users, which include AIT students and faculty, as well as local sports teams, businesses and general public, the optimal customer experience and increase the efficiency with which the business operates. The organisation also has plans to expand its Legend portfolio with the addition of Legend’s online ticketing application for wider use within the International Arena.
Paul explains: “The access control management system within Legend’s core solution was a significant contributing factor. The gym covers a large area with distinct facilities within it. With Legend, I have confidence that individuals are only getting access to the areas to which they are entitled, but importantly also that they are able to flow throughout the facilities with ease and convenience.
“Furthermore, the convenience of online payments and bookings offers significant benefits. From our perspective, it saves on time and administration. Whilst our users can book their classes online, at their own convenience.”
Paul concludes: “Right now, Legend meets all my needs for running the business. But I wanted to procure a solution that would offer more than that. With Legend, I can be confident that this will still be the case in two years’ time and onwards.”
Sean Maguire, Managing Director, Legend Club Management Systems, adds: “Having previously worked with Paul at Aura Leisure, it is a pleasure to be doing so again at such a prestigious institute such as AIT. We look forward to delivering a successful project and another long term partnership.”
Customer Service ManagerHalo Leisure
Legend is impressive. Being designed from a user’s perspective, as opposed to competitor products that lack such an intuitive layout.
IT DirectorLA Fitness
As a multisite operator of 80 clubs, Legend brings consistency to our business. The centralised platform offers reduced cost of ownership & improved customer service.
Managing DirectorSerco Leisure
The streamlining of our business processes has seen time and cost savings, modernising the way our 70 local leisure centres are run.
Chief ExecutiveLife Leisure
With rapid growth the small inconveniences became intolerable. Legend is the partner who can best support our impressive growth.
I can monitor in real-time everything important to my business as can my managers. Legend keeps us one step ahead of the competition.
Assistant Chief ExecutiveOCL
Rollout was completed in a short time scale, within ten weeks. Legend has allowed us to improve the quality of our data & business processes.
Managing DirectorWhitehouse Hotels
Selection was easy for us... Legend had the technology to suit our long term needs and could be deployed with minimal impact on operations.