Parkwood Leisure reduces Members' debt collection admin times with implementation of debt management software from Legend

- Debt management and invoicing software from Legend Club Management Systems significantly cuts administration time and enhances customer service through online payment processes -

Legend Club Management Systems, the supplier of leading leisure management software for public, private and educational leisure facilities across the UK, has been chosen by Parkwood Leisure, a provider of leisure facilities on behalf of local authorities across England and Wales, to provide them with a newly launched Invoicing and Debt Management System. This system will enable them to easily generate invoices and payment reminders, ensuring efficient credit control across the business, thereby saving significant amounts of debt-related administration time.

Previously, Parkwood Leisure’s credit controllers were spending much of their time collating information and manipulating spreadsheets, instead of resolving debt issues. Time would be spent manually interrogating data to highlight simply which debtors had made payments and which had not.

Legend’s Invoicing and Debt Management System allows Parkwood Leisure to automate credit control and reporting, as well as automatically contacting debtors through email and generating electronic statements and letters to warn them of amounts owed. Debtors can simply click on a link in the invoice, statement or warning letter to make an online payment, instantly and easily. The system will also mean that administrators no longer have to manually re-enter data in order to generate an invoice or aging report, and can instead concentrate on making contact with debtors in order to resolve and manage debt issues.

Giles Rawlinson, Finance Director at Parkwood Leisure comments, “The Legend software has enabled our credit controllers to streamline the debt collection process. Previously, a significant proportion of the department’s time was taken up by manually working through the data to see who had made payment and which had not. As you can imagine, this was a lengthy process, as was generating reports and invoices to reflect this information – indeed the two credit controllers would typically spend a week each month compiling the debt analysis. The Legend software now performs these tasks automatically, and has given our credit control department an invaluable time and cost saving.”

Rawlinson continues, “In addition, customers can also now make payments online. Given the simplicity of sending an email to a debtor, with a link to the online payment process integrated with the software, we are finding that the Invoicing and Debt Management System from Legend is proving to be a far more efficient way of settling debts. In all, the process has really improved for the customer and us alike.”

Legend is the club management solution of choice for a rapidly growing list of public leisure centre operators in the UK, such as Serco Leisure, Greenwich Leisure, Nexus Community, Parkwood Leisure, Stockport Sports Trust and Oldham Community Leisure Trust. Legend also supports a growing number of universities and colleges and serves a substantial list of private health club operators, the largest of which is the 82-site L.A Fitness.

Iain Hayes
Customer Service Manager
Halo Leisure

Legend is impressive. Being designed from a user’s perspective, as opposed to competitor products that lack such an intuitive layout.

Graham Stone
Group IT Manager
LA Fitness

The rollout of Legend has seen major improvements in productivity and significant cost savings across our group of 88 clubs.

Keith Thomas
Managing Director
Serco Leisure

The streamlining of our business processes has seen time and cost savings, modernising the way our 70 local leisure centres are run.

Malcolm McPhail
Chief Executive
Life Leisure

With rapid growth the small inconveniences became intolerable. Legend is the partner who can best support our impressive growth.

Steve Bradley
Managing Director
Topnotch

I can monitor in real-time everything important to my business as can my managers. Legend keeps us one step ahead of the competition.

Mike Tait
Assistant Chief Executive
OCL

Rollout was completed in a short time scale, within ten weeks. Legend has allowed us to improve the quality of our data & business processes.

Peter Dyson
Managing Director
Whitehouse Hotels

Selection was easy for us... Legend had the technology to suit our long term needs and could be deployed with minimal impact on operations.