Subscription Management Solutions from the Leisure Specialists
Legend Leisure Services (LLS) is a fully licensed BACs Approved Bureau, specialising in management of Direct Debit subscription collections for operators within the leisure sector.
With a detailed understanding of both Direct Debit administration and leisure sector operational requirements, LLS is uniquely placed to provide a 360 degree perspective on subscription forecasting, collection performance and credit control, enabling clients to outperform the market competition.
The heartbeat of membership performance is sound Direct Debit management. Outsourcing Direct Debit management to LLS ensures accurate, coordinated and timely collections, uninterrupted by department holidays, leave or sickness.
LLS can also provide solutions to the increasingly complex relationship between customer retention and effective credit control by utilizing cutting-edge CRM strategy. Added value processes such as flexible billing dates, online payments and proactive attrition campaign management allow operators to retain more paying customers for longer periods.
LLS guarantee a seamless interface between the client database and their existing internal resources, working proactively to maximise the number of subscribers who are in a position to meet the next debit point.
Our Bureau Solutions
Management and Administration for existing Service Users.
The simplest way for current Direct Debit providers to benefit from outsourcing their existing collection requirements.
Full Facilities Management.
For clients new to Direct Debit or not wishing to collect under their own SUN, LLS can provide an extra service to remove the complexities of becoming a Service User:
- Use of a unique Legend SUN linked to a dedicated LLS client deposit account
- Automatic transfer of cleared funds to your specified account within 3 days
- Guaranteed client account transparency with constant view only access
Iain HayesCustomer Service Manager
Halo LeisureLegend is impressive. Being designed from a user’s perspective, as opposed to competitor products that lack such an intuitive layout.
Graham StoneGroup IT Manager
LA FitnessThe rollout of Legend has seen major improvements in productivity and significant cost savings across our group of 88 clubs.
Keith ThomasManaging Director
Serco LeisureThe streamlining of our business processes has seen time and cost savings, modernising the way our 70 local leisure centres are run.
Malcolm McPhailChief Executive
Life LeisureWith rapid growth the small inconveniences became intolerable. Legend is the partner who can best support our impressive growth.
Steve BradleyManaging Director
TopnotchI can monitor in real-time everything important to my business as can my managers. Legend keeps us one step ahead of the competition.
Mike TaitAssistant Chief Executive
OCLRollout was completed in a short time scale, within ten weeks. Legend has allowed us to improve the quality of our data & business processes.
Peter DysonManaging Director
Whitehouse HotelsSelection was easy for us... Legend had the technology to suit our long term needs and could be deployed with minimal impact on operations.