Legend Club Management Systems recently appointed James Mason to its customer services team. James, who graduated with a degree in Business Technology Systems, joins the company in a second line support role with the purpose of enhancing support levels for the more technical IT system issues encountered by clubs.

James O’Brien, Services Manager at Legend, comments on the appointment: “Because of recent successes and growth of the company, we felt it necessary to provide additional second line support to benefit existing customers and ensure the high level of service Legend provides is consistently maintained. James will be a valuable asset to the Legend services team. His proven technical knowledge and experience were exactly what we sought.”

The growth of the Legend service team highlights the company’s dedication to customer support and service excellence. Legend’s fully managed service, means the company is in a unique position to offer a service package that includes operating system support, WAN connectivity, security and all server and solution software supported around the clock 365 days a year. The HelpDesk is fully manned to cover extended hours to specifically match club operating times.

Legend’s industry leading support package extends beyond club management software, offering clients the option to include all club hardware and peripherals in the service with the benefit of all IT support being securely managed by one source.

Sean Maguire, Managing Director of Legend concludes: “Support can be such a difficult aspect of providing service excellence in a service business in that when it works it often goes unrecognised. You are remembered by your performance on the difficult issues. Boosting our service capacity with competent individuals such as James helps us respond more swiftly to the more technical support issues and reduces pressure on 3rd line.”